PRIVACY POLICY AND PROCESSING OF PERSONAL DATA
Last updated: August 22, 2026
1. Data Controller
Karibbik Treff Haus Hostel S.A.S.Operador de Karibbik Haus Hostel, domiciled in San Andrés Isla, Colombia is responsible for the processing of personal data collected directly through our services and channels.
Centre: Karibbik Haus Hostel
Location: ………………………………………………………………………………………………………………………… Barrio Los Almendros, Manzana 8 Casa 1,
San Andrés Isla, Colombia
E-mail:
karibbikhaus@gmail.com
WhatsApp: +57 300 810 3233 / +57 300 683 5779
2. Information We May Collect
Depending on the service used, we may collect information such as:
- first and last name
- Nationality: Country of Residence:
- type and number of identification document when required;
- date of birth when required for service or by legal obligation;
- email address;
- Phone Number (Whatsapp)
- language used during communications;
- Arrival and Departure
- Number of Guests
- accommodation preferences and requests related to the stay;
- information about existing bookings;
- information necessary for tours, transportation, rentals and other requested services;
- information related to payments and transactions;
- communications made via WhatsApp, email, forms or other channels;
- basic technical information generated when using our digital services.
We do not request personal information that is not reasonably necessary to provide our services or comply with legal obligations.
3. How We Collect Information
Personal data may be collected when the user:
- make a reservation directly with Karibbik Haus Hostel;
- use our booking engine;
- makes a booking through a third party platform;
- communicates with us via WhatsApp or Kari;
- communicates via email;
- complete registration or check-in forms;
- request accommodation, tours, transportation, rentals or other services;
- uses our websites or digital services;
- is staying at Karibbik Haus Hostel.
We may also receive information necessary to manage reservations made through online travel agencies and other distribution channels.
4. Purposes of Processing
We may use your personal information to:
- process, confirm and manage bookings;
- Ask about availability and rates.
- manage changes, cancellations and requests related to a reservation;
- carry out check-in and check-out processes;
- communicating with guests before, during, and after their stay
- provide information about our accommodations and services;
- manage requests for tours, activities, transportation and rentals;
- process or verify payments related to the contracted services;
- To offer attention to the client
- prevent fraud, abuse or unauthorized use of our services;
- maintain the security of our systems, guests and facilities;
- improve our services and care processes;
- comply with applicable legal, accounting, tax, migration and tourism obligations.
5. WhatsApp, Kari and automated service
Karibbik Haus Hostel uses WhatsApp as one of its service channels. Conversations can be processed using technological tools and automated systems, including Kari, our assistant digital, with the aim of answering questions, providing information, consult services and facilitate processes related to reservations.
When necessary, a conversation may be transferred to a member of the Karibbik Haus Hostel team.
We recommend not to send passwords via WhatsApp, complete credit cards, security codes, or other financial information sensitive that has not been requested through a secure payment system.
6. Booking engine and technology providers
To manage reservations and certain digital services we can use third-party technology providers, including hotel management platforms and booking engines like Cloudbeds.
We may also use communications-related providers, technological infrastructure, hosting of digital services, customer service automation, reservation distribution and payment processing.
These providers may process certain information only in the measure necessary to provide their respective services and may be subject to their own privacy policies.
7. Third-party booking platforms
When a booking is made through an online travel agency or an external platform, including services such as Booking.com or Hostelworld, such platform may collect and process information in accordance with their own privacy policies.
Karibbik Haus Hostel receives from these channels the necessary information to manage the reservation and provide the accommodation service.
8. Payments
Electronic payments can be processed by specialized providers. Karibbik Haus Hostel tries not to directly store the complete data of credit cards when a transaction is processed through platforms or secure payment systems.
Payment providers may process information in accordance with their own privacy policies and security requirements.
9. Tours, rentals and other third-party services
Some tours, activities, transportation or rentals offered or coordinated by Karibbik Haus Hostel can be provided by allied operators independent.
When necessary to manage a service requested by the customer, we may share only such information as is reasonably necessary to provide it, such as name, number of people, date, time and contact details.
10. Transfer and transmission of information
Some technology providers used by Karibbik Haus Hostel may operate infrastructure located outside of Colombia. As a consequence, certain data may be stored or processed internationally when necessary to provide technology services, booking services, communications or payments.
We seek to work with suppliers that implement reasonable measures of privacy and security for information protection.
11. DATA RETENTION
We retain personal data for as long as necessary to:
- not provide the services requested.
- manage our relationship with guests and customers;
- comply with legal, tax, accounting or regulatory obligations;
- resolve claims or disputes;
- protect the legitimate rights and interests of the establishment.
At the end of the corresponding period, the information may be deleted, anonymised or retained where there is a legal obligation to do so.
12. Security of Information
Karibbik Haus Hostel adopts administrative, technical and organizational measures reasonable measures intended to protect personal data from unauthorized access authorized, loss, misuse, alteration, disclosure or destruction.
However, no electronic transmission or storage system may guarantee absolute security.
13. Rights of the Data Subject
In accordance with applicable Colombian law, the data subject personnel may, as appropriate:
- know, update and rectify your personal data;
- request information on the use given to your data;
- request proof of authorization where legally applicable;
- submit queries or complaints related to the processing of your data;
- request the deletion of your data when legally appropriate;
- revoke the authorization granted when applicable;
- access your personal data being processed free of charge.
These rights are subject to the exceptions and retention obligations established by applicable law.
14. Data Privacy and Deletion Requests
To exercise your rights, request access, update, correct or deletion of personal information, you can contact us at:
You can also refer to our specific procedure for Data Deletion.
The request must contain sufficient information to identify the own and clearly understand the petition.
15. Data on minors
We do not intentionally collect personal information from minors except when necessary to manage a reservation, listing registration, provision of a service or compliance with a legal obligation.
Where appropriate, its treatment will be carried out taking into account the special provisions applicable to the protection of minors.
16. Cookies and Similar Technologies
Our websites, booking engines or technology providers may use cookies or similar technologies to provide functionality essentials, maintaining security, remembering certain preferences, obtain statistical information or improve the user experience.
Some of these technologies can be managed directly by third-party providers and be subject to their respective privacy policies.
17. Jurisdiction
The processing of personal data will be carried out in accordance with the applicable Colombian legislation on the protection of personal data, including the Act 1581 of 2012, its regulatory standards and other provisions that modify, supplement or replace it.
18. Changes to This Policy
Karibbik Haus Hostel may update this Privacy Policy when there are legal, operational, commercial or technological changes.
The current version will be available through our digital channels and will show the date of your last update.
19.- CONTACT
Karibbik Haus Hostel
Karibbik Treff Haus Hostel S.A.S.
Barrio Los Almendros, Manzana 8 Casa 1
San Andrés Isla, Colombia
E-mail:
karibbikhaus@gmail.com
WhatsApp: +57 300 810 3233 / +57 300 683 5779
Privacy Notice — English Summary
Karibbik Haus Hostel, operated by Karibbik Treff Haus Hostel S.A.S., may collect and process personal information necessary to manage accommodation reservations, guest services, payments, communications, tours, rentals and customer support.
Information may be received directly from guests or through authorized booking platforms and technology providers, including our booking systems, WhatsApp and Kari, our digital assistant.
Depending on the interaction, this may include your name, contact details, travel dates, number of guests, accommodation preferences, reservation information, identification information when legally required, and messages or other information you voluntarily provide.
We use this information to provide requested services, manage reservations, communicate with guests, comply with applicable legal obligations and maintain the security and operation of our services.
You may request access, correction, updating or deletion of your staff information where applicable by contacting karibbikhaus@gmail.com.
This policy is governed by applicable Colombian data protection legislation, including Law 1581 of 2012.